Use of CoachMatic products and services (including but not limited to CoachMatic) constitutes your acceptance of and agreement to comply with this section.

All accounts are set up on a prepaid basis. Payment must be received by CoachMatic before any billable product or service is provided/activated. In the event of a trial period, payment information must be on file before Client’s account is created. Client is required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees. All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.

Trial subscriptions are limited to one trial per person, per product. The purchase and subsequent cancellation of multiple subscriptions may result in permanent closure of the account. If it is determined that any Client fails to pay the agreed upon monthly or annual payments by exploitation of any self-billing feature, all associated accounts may be terminated immediately, without warning, and Client will be billed for all unpaid usage.

Once a subscription is cancelled, the user will not be eligible for another CoachMatic trial. If said user returns to CoachMatic, they will be charged their full subscription fee within 3 days.

Subscription billing is based on the availability of products and services within the parameters defined by Client’s package(s). Certain fees may be usage-based. Payment receipts are provided electronically with each purchase and may also be provided upon Client’s request.

a. Fees:

If you choose to purchase one or more of the Services provided on the Platform, you agree to pay all fees (“Fees”) associated with the Services.

Our monthly subscription provides tiered pricing for different levels of Services and products based on the Services you choose to use. In addition to our monthly subscription Services, you may purchase add-in Services for a one-time Fee or recurring subscription Fees. Fees may change from time to time. All Fees are exclusive of any applicable communications service or telecommunication provider (e.g., carrier) fees or surcharges (collectively, “Communications Surcharges”). You will pay all Communications Surcharges associated with your use of the Services. Communications Surcharges will be shown as a separate line item on an invoice. All Fees and Communications Surcharges are nonrefundable.

There are additional in-app fees for some core and premium features such as AI, SMS, Calling, Email, etc. You can see a full breakdown of these fee's by clicking this link - https://www.coachmatic.app/in-app-fees

Unless otherwise indicated in writing, all fees and other charges are in U.S. dollars, and all payments shall be in U.S. currency. In no event will CoachMatic credit, refund, or reimburse you for a foreign exchange fee charged by your credit card for any difference in fees due to currency conversion. Client understands and agrees that CoachMatic uses dynamic marketplace pricing. Client’s pricing is subject to change at the sole discretion of CoachMatic at any time.

A returning user will not be eligible for a second CoachMatic trial period and will be charged their full subscription within 3 days of signing up to CoachMatic.

b. Charges:

Any charges incurred by your purchase or use of the Services will be billed to the credit card we have on file. In the event you sign up for a Service that is ongoing and incurs recurring charges (such as a subscription), such charges will be billed in advance of Service. You agree to provide us with accurate and complete billing information, including valid credit card information, your name, address, and telephone number, and to provide us with any changes in such information within 10 days of the change.

c. Taxes:

You are exclusively responsible for taxes and other governmental assessments (“Taxes”) associated with your use of the Platform, including all Taxes associated with the Services you order and any transactions you conduct with your Clients.

CoachMatic may collect Taxes from you as part of the Fees as it deems appropriate, and all CoachMatic determinations regarding what Taxes to collect are final. CoachMatic may recalculate and collect additional Taxes from you if it determines at any point that they are due. You will indemnify CoachMatic for all Claims related to Taxes that are associated with your activities on the Platform, including any Taxes related to your transactions with your Clients. Taxes, like all Fees, are nonrefundable.

The fees do not include any taxes, levies, duties, or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”). Client agrees to pay applicable direct or indirect Taxes associated with its purchases hereunder, which, to the extent CoachMatic is legally required to collect the same, will be itemized on the product invoice. If Client has an obligation to withhold any amounts under any law or tax regime (other than UK income tax law), Client will gross up the payments so that CoachMatic receives the amount actually quoted and invoiced. If CoachMatic has the legal obligation to pay or collect Taxes for which Client is responsible under this section, the appropriate amount will be invoiced and paid by the Client unless, prior to the invoice date, the Client provides CoachMatic with a valid tax exemption certificate authorized by the appropriate taxing authority.

d. Noncancellable Fees:

Some subscriptions for Services require a non-cancellable minimum subscription commitment which cannot be canceled until the commitment is fulfilled. Fees for such non-cancellable minimum subscription commitments will continue to be automatically applied to your bill until the minimum commitment has been achieved.

e. No Mark Ups:

You may not mark-up or increase any CoachMatic Fees that you pass through to Your customers or third parties. You are solely responsible for all pass-through Fees and related expenses, including but not limited to refunds and charge backs of such pass-through Fees. CoachMatic is not responsible for resolving issues or disputes between You and Your customers regarding pass-through Fees.

f. Overdue Amounts:

If, for any reason, your credit card company declines or otherwise refuses to pay the amount owed for the Services you have purchased, you agree that we may suspend or terminate performance of Services or delivery of products and may require you to pay any overdue Fees and other amounts incurred (including any third-party chargeback fees or penalties) by other means acceptable to us. In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including attorney fees and other legal expenses.

If your CoachMatic subscription is unable to be processed, our systems will automatically attempt to retry the payment 3 additional times at the full subscription amount. If we are still unable to process your subscription after those attempts, our systems will then attempt to split your subscription into 3 payments of smaller amounts adding up to your full subscription amount.

Failure to process your subscription may result in outstanding amounts being handed over to a collection agency.

g. Payment Disputes:

You will notify CoachMatic in writing within sixty (60) days of the date we bill you for any invoiced charges that you wish to dispute before disputing with any third-party credit/debit card company or bank.

You must pay all invoiced charges while the dispute is pending or you waive the right to pursue the dispute. Where you are disputing any fees, you must act reasonably and in good faith and cooperate diligently with us to resolve the dispute. All CoachMatic determinations regarding your obligation to pay invoiced charges are final.

Should CoachMatic receive a chargeback from a third-party credit/debit card company or bank on the Client’s behalf before CoachMatic has been given a chance to resolve the issue, CoachMatic may charge Client for its time spent resolving such disputes and any associated fees incurred by CoachMatic, in addition to the $50.00 chargeback fee. Regardless of the outcome of the chargeback, CoachMatic retains the right to collect on any services or fees that are due. CoachMatic may submit any disputed amounts to a collection agency. Once a chargeback has been received, CoachMatic has the right to suspend the account until the matter is resolved.

h. Refund Policy:

Except as described below, all Fees assessed by CoachMatic are non-refundable. You are solely responsible for any excess Fees incurred by You as a result of an error or omission made by You or a third party.

CoachMatic does not provide Fee refunds or credits for such errors or omissions, or for partially used or unused Platform or Services subscriptions. If you sign up for a subscription but do not access the Service or Platform, you are still responsible for all Fees during the term of your subscription. Except as may be required by law, CoachMatic reserves the right to issue or deny a refund or credit in its sole and absolute discretion, at any time, for any reason, and CoachMatic’s determination of if and when to issue or deny a refund or credit is final.

Trial payments are non-refundable. 

CoachMatic usage overage fees are non-refundable. (E.g. Email, SMS, Voice Calls, AI, etc)

i. Cancellations:

A request to cancel a CoachMatic Product must be initiated at least 10 days prior to the next invoice date. You are solely responsible for the cancellation of Services associated with your account, and you will be responsible for all Fees incurred until such cancellation occurs. No refunds will be provided for your failure to properly cancel the Services associated with your account.

For CoachMatic users, cancellation must be done via the Billing Profile self-service portal in Client’s CoachMatic Account (or via this link:
https://www.coachmatic.app/coachmatic-cancellation). Any other request to cancel a CoachMatic Product must be made via emailing [email protected] at least 10 days prior to the next invoice date.

Clients are encouraged to keep records of all communications regarding cancellation. Until a cancellation request is made, or a cancellation processed via the self-service portal, CoachMatic will continue to treat Client’s Account as an open account. Unless cancelled, the billing cycle will continue, possibly resulting in a past due account that may be turned over to a third-party collection service. It is imperative to contact a CoachMatic representative, utilize the self-service option, or submit an online ticket if Client wishes to initiate cancellation of its CoachMatic account.

Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

Client data may be deleted at the discretion of CoachMatic when Client’s account is closed for any reason.

j. Your Responsibility For Financial Transactions:

You are solely responsible for all financial transactions you and your customers engage in on the Platform or using the Services, including transactions conducted using billing tools enabled by the Services. You are exclusively responsible for all chargebacks related to activities of you and your customers, regardless of the reason for the chargeback.

k. Subscription Ownership, Control, and Transfer:

CoachMatic shall not be responsible for any ownership conflict between two (or more) partners, associates, staff members, customers, or managers claiming ownership or control over a CoachMatic Product account. CoachMatic will always regard the person or entity currently paying for the account as the sole and rightful owner (and manager) of the account.

CoachMatic will only consider an account ownership transfer upon express written consent from both parties involved in the transaction: the current account owner and the designated account recipient. Once the transfer is approved by CoachMatic, the transfer is non-revocable, and the recipient will become the sole and rightful owner thereafter. Moreover, from the date of transfer onwards, the account recipient will become responsible for all future payments on the account and warrants they have read and agreed to this Agreement and all incorporated policies. In the event of a transfer of an account, the recipient shall be required to purchase a new subscription at current rates.

l. Billing Cycle:Credit/Debit Card Billing:

All credit/debit cards are automatically charged on the Client’s specific billing cycle date.

Payment failure:

In the event a credit/debit card fails to charge successfully, access to the product will immediately cease.

Deactivation:

CoachMatic reserves the right to remove Client application data from its servers after nonpayment.

m. Payment Methods:

CoachMatic accepts payments from most major credit cards, and in some cases, PayPal.

n. Subscription Billing:

Invoices are generated and payments are collected at the beginning of each billing period. Client billing periods typically begin on the day of the month (or year for yearly plans) in which the Client purchases the CoachMatic subscription. Clients must request to cancel their subscriptions at least 10 days prior to their next billing date to avoid being charged on the billing date. CoachMatic will not prorate any portion of unused subscription services. All subscription fees are nonrefundable except as described below.

o. Account limits:

Every CoachMatic package or plan comes with limits on certain areas of asset creation and resources consumption as follows:

Unlimited features:. All packages currently offer unlimited asset creation for the following features: emails, bandwidth, pages, videos, products, memberships sites, contacts, automations

p. Excessive Use of “Unlimited” Plans:

Client’s excessive use of “unlimited” plans may cause a degradation in the service(s) CoachMatic provides. Unauthorized or excessive use beyond that normally experienced by business customers may lead to account throttling, suspension, or termination. Unlimited shall never be shared with any other independent or separate account, individual or user. For this reason, CoachMatic may consider a Client’s use to be “excessive,” in CoachMatic’s sole discretion, when considering the following categories of use:

(a) Unreasonable number of requests to our servers, (b) Volume of page views, (c) Volume of video views, (d) Video streaming bandwidth consumed, (e) Number of Videos uploaded per day, week, month, etc., (f) Number of emails sent per day, week, month, etc. This list is non-exhaustive and CoachMatic reserves the right to determine Client’s excessive use of unlimited plans at any time, for any reason.

In addition, unlimited plans cannot, under any circumstances, be used for providing a video service, email service, or other high volume or multi-person video or email purposes.

CoachMatic further reserves the right to withdraw or change any unlimited feature at any time. If CoachMatic makes any change(s) to an unlimited feature, Client will receive a notification describing the change(s) to the relevant unlimited feature and the date such changes take effect.