ATTENTION: COACHMAtic members
Transform Your Business with CoachMatic Tech Support
Say Goodbye to Tech Frustration and Hello to Business Growth!
Let our CoachMatic experts handle the tech, so you can focus on doing what you do best - serving clients, and growing your business.
Does this sound familiar?
Spending countless hours trying to figure out technical issues that pull you away from your clients?
Every minute you spend wrestling with setup or tech issues is a minute taken away from connecting with your clients, building relationships, and delivering value. Instead of working on what you love, you’re stuck troubleshooting, searching for answers, or trying to get support. Imagine if those hours were freed up, allowing you to focus on the meaningful work that drives your business forward.
Feeling overwhelmed by feature setups, integrations, or just managing your CoachMatic system?
The promise of automation is to simplify—but getting everything working correctly can be anything but simple! From setting up new features and integrating with other platforms to customizing your system for the best client experience, it’s easy to feel lost in the technical maze. When you’re trying to grow, the last thing you need is an endless learning curve.
Getting stuck on system issues at critical times, like during a big launch or webinar?
You've prepared for weeks, if not months, for a major launch or event. Your content is ready, your marketing is on point, but then a technical issue derails your plans at the worst possible moment. Missed opportunities and technical glitches not only impact your revenue but can also damage trust with potential clients. Imagine having reliable support to ensure your CoachMatic system is always ready to perform—even at crunch time.
Missing out on growth opportunities because you’re too busy wrestling with your tech setup?
As a coach, your focus should be on building your business and reaching more people, not getting bogged down in system management. The constant cycle of fixing, setting up, and managing your tech can put growth on hold. Each opportunity missed—whether it’s a chance to onboard more clients, launch a new course, or scale your services—is a chance to make an impact. With the right support, you can step into these opportunities fully prepared and confident.
If You’ve Experienced Any of These, You’re Not Alone, And We’re Here to Help
CoachMatic Tech Support is designed specifically for coaches who want more than just guidance; they need hands-on, reliable assistance with every aspect of their CoachMatic system. Our expert team is here to save you from the frustration of DIY fixes and tech guesswork, allowing you to run a smooth, effective coaching business without getting caught up in technical issues.
With Tech Support, you’ll have the peace of mind that comes from knowing your CoachMatic system is in expert hands, so you can refocus on what matters most: growing your business and transforming lives.
Who Is CoachMatic Tech Support For?
New Coaches
Just starting out as a coach? Building a successful business requires more than just expertise in your field, it’s about making a seamless first impression. When you’re new, every interaction with clients matters, from the first email to the ease of booking a session. But setting up the tech side can feel overwhelming, and there’s little room for trial and error. CoachMatic Tech Support ensures your system is set up right from day one, with professional landing pages, optimized workflows, and fully functional integrations. This way, you can launch with confidence, knowing your tech reflects the high-quality experience you’re offering clients.
Busy Coaches
Your schedule is packed with sessions, content creation, and client communication. The last thing you need is to spend hours troubleshooting tech problems or managing small system tasks. Busy coaches know the value of time, and having a dedicated team on call means they can save hours and reduce stress. CoachMatic Tech Support provides you with a flexible, reliable support system, ready to handle anything from minor tweaks to full-scale adjustments. We’re here to take on the tech work, so you can maximize your time serving clients and expanding your reach without missing a beat.
Growing Coaches
Ready to take your business to the next level? Scaling comes with unique challenges, especially when it comes to optimizing systems, adding new features, and ensuring a streamlined client experience. As you grow, the pressure to maintain consistency and quality increases—and tech issues can quickly become roadblocks to your progress. CoachMatic Tech Support can help you avoid the headaches of DIY tech upgrades and keep your system running smoothly, even as you expand. Our team assists with everything from adding new automations to refining client touchpoints, allowing you to stay focused on delivering value while your system scales with your business.
Launching Coaches
Planning a big launch, whether it’s a course, webinar, or campaign, can be one of the most exhilarating, and stressful, moments in a coach’s business. You’ve invested time, energy, and resources into creating an impactful offering, and the last thing you need are technical mishaps. From integrating payment processors and setting up registration forms to ensuring emails go out on time and landing pages load perfectly, every detail matters during a launch. CoachMatic Tech Support is your safety net, ensuring everything behind the scenes runs smoothly. With our expert support, you can focus on promoting your launch and engaging your audience, knowing that every tech aspect is ready to support your success.
With CoachMatic Tech Support, each type of coach gets exactly what they need to thrive, without the hassle or guesswork. We’re here to simplify your journey, providing hands-on, reliable assistance every step of the way. Whether you’re just starting, scaling up, managing a full client load, or preparing for a big launch, our support team has you covered, letting you focus on what matters most: building and growing your business.
How CoachMatic Tech Support Impacts Your Business
Our Tech Support isn’t just about fixing issues - it’s about creating a strong foundation for sustainable growth. Each tier is designed to provide you with reliable, strategic support that drives your coaching business forward, freeing you to focus on your clients and expansion. Here’s how we make an impact:
Accelerate Your Launches
Every minute you spend wrestling with setup or tech issues is a minute taken away from connecting with your clients, building relationships, and delivering value. Instead of working on what you love, you’re stuck troubleshooting, searching for answers, or trying to get support. Imagine if those hours were freed up, allowing you to focus on the meaningful work that drives your business forward.
Optimize for Growth
As your coaching business expands, so do your technological needs. New features, automations, and integrations become essential to scale your impact and streamline operations. CoachMatic Tech Support evolves with you, adding new functionalities and upgrades to keep your system aligned with your goals. Whether it’s incorporating additional automations to handle an influx of clients or implementing new tools to increase efficiency, our team works closely with you to ensure your system is not only keeping up with your growth but actively supporting it.
Maintain Momentum
Nothing disrupts a business faster than technical downtime. Glitches or system disruptions can harm your reputation and undermine client trust. With Tech Support, you have a dedicated team on standby, ready to resolve issues quickly and keep your CoachMatic system running reliably. Our proactive approach to system maintenance and prompt troubleshooting ensures your business doesn’t lose momentum, allowing you to deliver a consistent, professional experience that clients can count on.
Boost Efficiency
Your time is one of your most valuable resources, and with every minute spent troubleshooting or figuring out tech, you’re losing time that could be invested in your clients and business growth. By outsourcing technical tasks to CoachMatic Tech Support, you reclaim valuable hours each week. We handle the setups, customizations, and troubleshooting so you can focus on high-impact activities, like working directly with clients, developing new programs, and building your brand. With us as your tech partner, you can prioritize your growth and know that every system task is covered.
Your Growth, Our Priority
With CoachMatic Tech Support, we’re not just another support team—we’re your partner in growth. From seamless launches to scalable systems and reliable day-to-day operations, we’re here to fuel your business success at every stage. When you’re free from tech frustrations, you can finally focus on what you do best: coaching, inspiring, and leading your clients to transformation.
Choose the Tech Support Tier That Fits Your Needs
Our flexible support tiers give you access to our expert team whenever you need it most. Whether you’re gearing up for a launch or looking for ongoing system management, we have a tier to match your needs.
TIER 1 - STARTER
Perfect for owners who need occasional tweaks, troubleshooting, and system enhancements.
$247/m
5 Hours Support / Month
We Aim To Respond Within 24 Hours (Business Days)
Access to Support Portal
Access to Live Monthly Q&A Call
Access to Self-Service Resource Library
Need help with strategy and planning? Speak with us on your Tech Onboarding Call.
Any additional hours per month will be billed at $49/h. Unused hours cannot be rolled over into following months.
TIER 2 - GROWTH
Ideal for owners who require regular updates, automations, and ongoing optimizations.
$447/m
10 Hours Support / Month
We Aim To Respond Within 24 Hours (Business Days)
Access to Support Portal
Access to Live Monthly Q&A Call
Access to Self-Service Resource Library
Need help with strategy and planning? Speak with us on your Tech Onboarding Call.
Any additional hours per month will be billed at $45/h. Unused hours cannot be rolled over into following months.
TIER 3 - ELITE
Best for busy owners or those launching new offer, scaling rapidly, or needing hands-on, ongoing support.
$797/m
20 Hours Support / Month
We Aim To Respond Within 24 Hours (Business Days)
Access to Support Portal
Access to Live Monthly Q&A Call
Access to Self-Service Resource Library
Need help with strategy and planning? Speak with us on your Tech Onboarding Call.
Any additional hours per month will be billed at $40/h. Unused hours cannot be rolled over into following months.
Ready to Streamline Your Business and Take Back Your Time?
Choosing CoachMatic Tech Support is more than just getting help; it’s an investment in the growth, efficiency, and success of your business. Let us take care of the tech, so you can focus on making an impact.
Start today and make your CoachMatic system work for you, not against you!
What Can You Use Your Tech Support Hours For?
With CoachMatic Tech Support, your hours are fully flexible and can be applied to a wide variety of tasks, tailored to your unique needs within the CoachMatic platform. Here’s how we can assist:
Technical Troubleshooting
Issues can arise at any time, from minor bugs to more complex system malfunctions. Instead of spending hours trying to troubleshoot these on your own, our team is here to resolve problems quickly and efficiently. We handle everything from error messages and system errors to unexpected glitches that might interrupt your workflow. Our goal is to ensure your system remains stable and reliable, so you don’t miss a beat with your clients. With us managing the technical side, you can rest easy knowing there’s a team of experts ready to keep things running smoothly, no matter what issues come up.
Feature Setup & Customization
Your business is unique, and your system should reflect that. Whether you’re setting up new features, integrating with other tools, or customizing your workflows, CoachMatic Tech Support handles the heavy lifting for you. From configuring automated email sequences and setting up landing pages to connecting third-party integrations and personalizing client journeys, we focus on making your system work exactly how you need it. By tailoring your CoachMatic setup to your specific needs, we help you create a streamlined experience for both you and your clients—one that feels professional and effortless.
Page Editing & Building
Creating a smooth and engaging client experience starts with well-designed, functional pages that reflect your brand and communicate your message clearly. With CoachMatic Tech Support, our team assists in building, editing, and enhancing the pages within your CoachMatic platform to ensure every client interaction feels professional and seamless.
Whether you need a captivating landing page for lead generation, a detailed sales page to showcase your offers, or a client portal page to streamline onboarding, we handle the technical and design aspects for you. From layout adjustments and visual improvements to adding custom sections and ensuring mobile responsiveness, we’ll work with you to create pages that don’t just look great but are strategically crafted for conversions.
Let us handle the tech and design, so you can rest assured that every page delivers an optimized, enjoyable experience that keeps clients engaged and confident in your services.
System Optimizations
As your business grows and evolves, so should your system. Our team proactively optimizes every aspect of your CoachMatic setup, from client onboarding processes to automated workflows, ensuring that each component is set up for maximum efficiency and effectiveness. We fine-tune existing processes and introduce new automations that save time and reduce manual effort. Whether you’re looking to simplify lead generation, enhance client engagement, or improve backend operations, we make sure your system is working at peak performance. These optimizations not only save you time but also create a smoother experience for your clients, helping you maintain high standards as your business scales.
Training & Guidance
We believe in empowering our clients, which is why our support goes beyond just technical fixes and setups. Our Training & Guidance service provides you with the knowledge and skills to manage your CoachMatic system confidently. Our experts are here to help you understand best practices, shortcuts, and tips that make daily management easier and more efficient.
From training on how to navigate new features to personalized guidance on optimizing client interactions, we ensure you feel fully equipped to get the most out of your system. Whether you’re a tech-savvy coach or completely new to digital platforms, we tailor our training to match your comfort level. With our guidance, you can feel empowered, knowing that your system is not only working for you but that you have the tools to navigate it with ease.
Ready to Elevate Your Coaching Business?
Don’t let tech challenges hold you back from achieving your business goals. With CoachMatic Tech Support, you’ll have a dedicated team committed to ensuring your system is optimized, reliable, and tailored to meet your unique needs. Say goodbye to endless troubleshooting and hello to a streamlined, professional setup that empowers you to focus on growth. Take the next step in transforming your coaching business, choose the support tier that fits your goals, and let’s build a system that works for you.
Get started today and experience the freedom of having expert support by your side!
What Happens After You Purchase Your Tech Support Tier?
We’ve designed the onboarding process to be as smooth and efficient as possible, so you can begin receiving support right away. Here’s what to expect once you purchase your Tech Support tier:
#1. Welcome & Onboarding Email
Once your purchase is confirmed, you’ll receive a welcome email with all the essential details, including an overview of the support services available, how to track your hours, and instructions for submitting your first support request.
#2. Initial Consultation (Optional)
If you’re unsure about where to begin or have specific priorities, you can schedule a complimentary consultation. During this call, we’ll discuss your business goals, any immediate needs, and how to make the most of your Tech Support hours.
#3. Submitting Your Requests
Using our support portal, you can submit tasks whenever you need assistance. Each task will be logged and tracked against your support requests. Whether it’s troubleshooting, setting up features, or getting help with specific workflows, simply send your request and let us handle the rest.
#4. Real-Time Updates & Progress Tracking
Throughout the process, you’ll receive updates on task progress and an overview of the hours used, ensuring full transparency. We’ll also notify you when your requests are running low, so you can choose to add more if needed.
#5. Task Completion & Follow-Up
Once your tasks are complete, we’ll send you a summary detailing the work done and any recommendations for future optimizations. You’re always welcome to reach out with additional questions, and we’re here to support you as your business needs evolve.
#6. Ongoing Support Access
You can reach out to our team for assistance at any time, whether for a new feature setup, system adjustment, or further training.
#7. Monthly Call (Tier Dependant)
For clients who require ongoing support, we offer the option of periodic reviews. These check-ins allow us to discuss your evolving needs, optimize your system, and ensure that your CoachMatic platform continues to meet your business goals.
With CoachMatic Tech Support, you’ll have a dedicated team ready to jump in whenever you need us. We’re here to make sure your system operates smoothly, so you can focus on what you do best - coaching and growing your business!
Ready to Experience Effortless Support?
Take the next step in transforming your coaching business with CoachMatic Tech Support! With our expert team by your side, you’ll have the freedom to focus on growth while we handle the tech. Whether you need a quick fix, ongoing assistance, or a custom setup, we’re here to make your vision a reality.
Don’t let tech challenges hold you back - unlock seamless support today!
Click below to choose your support tier and start making your CoachMatic system work for you.
STILL NOT SURE?
Frequently Asked Questions
We understand you may still have some questions...
What does CoachMatic Tech Support not include?
CoachMatic Tech Support is designed to help you optimize and manage your CoachMatic system. However, it does not include services outside of the CoachMatic platform, such as Facebook ads management, social media management, full funnel/website builds from scratch or extensive integrations with non-CoachMatic platforms. Our focus is on enhancing and supporting the functionality within CoachMatic to ensure a smooth, efficient experience. If you need extra help with these additional services, our agency can support your needs, however, they are not included in the CoachMatic Tech Support tiers.
How do I submit a support request?
All support requests must be submitted through our official request form to ensure proper tracking and processing. Requests submitted outside of the form (e.g., via email or community chat) will not be prioritized.
What happens if I don’t use all my support requests in a month?
Unused support requests do not roll over to the next month. However, additional support hours can be purchased separately if you need more assistance.
What kind of tasks can I use my Tech Support hours for?
You can use your Concierge Support hours for a wide variety of tasks within the CoachMatic platform, including:
> Technical troubleshooting for any system issues
> Setting up and customizing features
> Creating and optimizing automated workflows
> Editing & Building Pages
> Implementing client onboarding processes
> Receiving training and guidance on using specific CoachMatic features
> Configuring system settings to suit your business needs
Our goal is to provide flexible support for any aspect of CoachMatic that enhances your business operations.
How quickly will my request be handled?
Response times vary based on your package:
Starter Plan: Within 72 hours
Growth Plan: Within 48 hours
Elite Plan: Within 24 hours
How does the “Unlimited Requests” policy work?
Unlimited requests apply under a Fair Use Policy, meaning:
👉 You can submit as many individual requests as needed.
👉 Requests must be reasonable in volume and align with coaching business needs.
👉 Each request should be a single task (e.g., “Set up an email sequence” rather than “Build my entire marketing funnel”).
👉 Requests will be processed in the order received, and priority is based on your plan level.
Can I upgrade or downgrade my plan?
Yes! You can upgrade or downgrade your plan at any time. The change will take effect in the next billing cycle.
Can I schedule a live session with a support team member?
Yes! If you need live assistance, we can arrange a screen-sharing session or call to walk you through specific tasks or provide training. Just let us know your preference, and we’ll do our best to accommodate. Please note, these sessions will be deducted from your overall support allowance.
Will you help me if I’m using a tool or system that isn’t CoachMatic?
Our Concierge Support focuses solely on the CoachMatic platform to ensure our team’s expertise is aligned with your needs. For tasks outside of CoachMatic, like other third-party tools, funnel builds, or website design, we recommend consulting with specialists in those areas. However, if you need assistance with connecting another tool to CoachMatic, we will do our very best to help you with this, but no guarantee can be made as it may be outside our teams expertise.
Can I transfer my requests to another CoachMatic member?
Support requests are tied to your CoachMatic account and are non-transferable. This policy ensures we can provide personalized and consistent support for each CoachMatic member based on their individual setup and needs.
How will I know when my task is complete?
Once we’ve completed your request, we’ll notify you via email with a summary of what was done and any additional information to keep you informed. For ongoing tasks, we’ll provide regular updates on progress.
What if I need more support than my plan provides?
If you exceed your package limit, you can:
👉 Purchase additional support hours ($75/hour beyond your package)
👉 Upgrade to a higher-tier plan for more support
👉 Request a custom support package tailored to your business needs
How do I cancel my subscription?
You can cancel your monthly subscription at any time. No refunds will be provided for unused requests or time, but you will retain access until the end of your billing cycle.
How can I track my support requests?
All clients will have access to a Dashboard to monitor their remaining support requests, submitted tasks, and progress updates in real time.