Done-For-You Support Tickets

If you're in need of more hands on help than our live chat, help documents/videos & weekly live Q&A calls can provide, you can purchase our Done-For-You Credits which will allow you to submit help tickets to our team who will then go into your account and complete the assignment for you.

Please see the FAQ's at the bottom of this page to see what is and is not included in our DFY Support Ticket Requests.

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IMPORTANT: Frequently Asked Questions...

What Are Included In The Support Tiers

IMPORTANT: If you submit 1 ticket with multiple requests based in different Tiers, please select the Highest Tier one of your requests fall into!

Tier 1:

  • Troubleshooting problems,

  • Fixing automations,

  • Fixing page errors,

  • Connecting forms to automations (up to 3 forms),

  • Minor emails edits (up to 3 emails),

  • Product set ups (up to 2 product),

  • Contact data upload,

  • Tag creations (up to 3 tags),

  • Smart list creations (up to 3 lists),

Tier 2:

  • Minor page edit (adding copy/images/video to pages),

  • Minor email automation setups,

  • Membership to funnel/website connections,

  • Blog support,

  • Minor housekeeping,

Tier 3:

  • Coping a page layout into your system,

  • Multiple page edits,

NOT INCLUDED IN TICKET SUPPORT: Please contact us for bespoke price for larger projects

  • Funnel builds,

  • Website build,

  • Page redesigns,

  • Extensive email automation setups,

  • Major housekeeping,

  • Uploading videos to CoachMatic

How Many Requests Can I Ask For In Each Ticket?

The maximum number or minor requests you can ask for in each ticket is 3. However, you if your support ticket has multiple requests based in different Tiers, please select the Highest Tier one of your requests fall into!

Such as...

-> Creating a new tag, new smart list and connecting a form to an automation.

-> Connecting membership to funnel & creating membership product

-> Adding 1 piece of copy, 1 image and 1 video to a page

-> Checking over funnel flow, automations and tags