Done-For-You Tech Support

Please Read The Text Below
And Then Complete The Form

In order for us to support you correctly and as fast as possible, please complete the below form providing as much information as possible with what you need help with.

Do not submit this form without recording a video using a screen recording software such as www.loom.com to explain to us what you want us to do for you and then attach the link to your Loom video onto the form below.

Make sure to read the FAQ's for what is accepted and what is not accepted when it comes to support requests,

Full Name

CoachMatic Login Email *

Best Phone *

Business Name *

DFY Support Request Description *

Please include links to your Loom recording + any documents/information to complete the task. Make sure any Google Docs/Folders are set to “Anyone with the link → Editor.” This allows our team to access everything without needing to request permission or wait for manual approval.

Ideal Task Completion Date *

DFY Support Request - Confirm Read FAQ's *

I confirm I have read and understood what is accepted and what is not accepted regarding DFY support requests

DFY Support - Permission to enter system *

I give permission for the CoachMatic support team to enter my system and CoachMatic will not be held responsible for any time/monetary losses from what they change whilst completing my request.

IMPORTANT: Frequently Asked Questions...

What Are Included In The Support Tiers

IMPORTANT: If you submit 1 ticket with multiple requests based in different Tiers, please select the Highest Tier one of your requests fall into!

Tier 1:

Troubleshooting problems,
Fixing automations,
Fixing page errors,
Connecting forms to automations (up to 3 forms),
Minor emails edits (up to 3 emails),
Product set ups (up to 2 product),
Contact data upload,
Tag creations (up to 3 tags),
Smart list creations (up to 3 lists),

Tier 2:

Minor page edit (adding copy/images/video to pages),
Minor email automation setups,
Membership to funnel/website connections,
Blog support,
Minor housekeeping,

Tier 3:

Coping a page layout into your system,
Multiple page edits,

NOT INCLUDED IN TICKET SUPPORT: Please contact us for bespoke price for larger projects

Funnel builds,
Website build,
Page redesigns,
Extensive email automation setups,
Major housekeeping,
Uploading videos to CoachMatic

How Many Requests Can I Ask For In Each Ticket?

The maximum number or minor requests you can ask for in each ticket is 3. However, you if your support ticket has multiple requests based in different Tiers, please select the Highest Tier one of your requests fall into!

Such as...

-> Creating a new tag, new smart list and connecting a form to an automation.

-> Connecting membership to funnel & creating membership product

-> Adding 1 piece of copy, 1 image and 1 video to a page

-> Checking over funnel flow, automations and tags